Calculate your Net Promoter Score from survey responses to gauge customer loyalty and satisfaction.
Promoters (%) — scored 9–10
Passives (%) — scored 7–8
Detractors (%) — scored 0–6
Use the calculator to convert NPS survey responses into a clear loyalty score.
01
Add the number of customers who scored 9 or 10 on the recommendation question. These responses represent customers most likely to advocate for your brand or product.
02
Enter the count of customers who scored 7 or 8. Passives do not directly change the NPS formula, but they keep the total response base accurate.
03
Enter responses from customers who scored 0 through 6. The calculator subtracts this detractor percentage from the promoter percentage to estimate loyalty risk.
04
Calculate the score and compare it with previous surveys, product segments, or support cohorts. Use the trend and comments to decide where customer experience needs attention.
Measure customer loyalty clearly and turn survey feedback into action.
01
Convert survey responses into one consistent score that leadership, product, support, and growth teams can track across customer segments and time periods.
02
Use detractor and passive counts to identify where onboarding, product quality, support, or pricing may be reducing customer advocacy.
03
Compare NPS after launches, support changes, or lifecycle campaigns to see whether customer sentiment is improving or weakening.
04
Pair the score with survey comments so teams can contact detractors, learn from promoters, and focus customer experience work on the biggest loyalty drivers.
An NPS calculator turns promoter, passive, and detractor responses into a Net Promoter Score. It helps customer experience teams read loyalty quickly after surveys, product launches, support interactions, or renewal cycles.
Group survey responses from 0 to 10 into detractors, passives, and promoters. NPS equals the percentage of promoters minus the percentage of detractors, so the final score can range from -100 to 100.
Promoters usually give a 9 or 10, passives give a 7 or 8, and detractors give a score from 0 to 6. The calculator uses those response counts to produce the final NPS result.
A good NPS depends on your category and customer expectations. Positive scores mean promoters outnumber detractors, while higher scores become more meaningful when compared against your own past surveys and relevant industry benchmarks.
Calculate NPS after meaningful customer touchpoints and review it monthly or quarterly. Repeated tracking helps separate one-off survey noise from real changes in loyalty, advocacy, product fit, and support quality.
Segment the result by customer type, plan, market, or journey stage. Then review open feedback, follow up with detractors, learn from promoter comments, and use the score to prioritize customer experience improvements.
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